Warranty Coverage: Structural Damage to Frame
Warranty Period: 1 year from purchase date.
Who Is Covered: This warranty is valid for the original purchaser of the bike and is non-transferable.
What Is Covered: We stand behind the quality of our bikes. This warranty covers structural/manufacturing defects that arise from regular use of the bike.
What Is Not Covered:
- Damage resulting from misuse, neglect, accidents, or alterations made to the bike.
- Wear and tear from regular use, including tires, brakes, and components.
- Damage caused by improper assembly or maintenance.
How to Make a Warranty Claim:
- Documentation: Take photos of the damage and track down your original order confirmation email.
- Contact Us: Reach out to our customer service team using the form form on our contact us page. Please provide your order number, a description of the damage, and the photos.
- Return Instructions: If your claim is approved, we will provide instructions for the next steps. We will either repair or replace the frame or refund the purchase at our discretion.
Limitations: This warranty does not cover incidental or consequential damages, including but not limited to the cost of labor for assembly or any other expenses incurred due to the structural damage.